AuthoraCare’s Survey Results
CAHPS is a post-death family caregiver survey developed and required by CMS for the assessment of patient and family experiences with hospice care. AuthoraCare Collective uses the CAHPS survey to measure and assess the experiences of its patients. Surveys are sent to primary caregivers three months following the patient’s death and reflect the perceptions of care from the primary caregivers’ point of view.
Deyta is AuthoraCare’s chosen vendor to collect the data and provide results comparisons nationally and at the state level.
The results below represent survey responses collected between October 1, 2016 through March 31, 2017.
|Survey Category||AuthoraCare Burlington Campus||AuthoraCare Greensboro Campus||National||State|
|Would you recommend this hospice to your family and friends? |
% replying “Definitely Yes”
|Rating of patient care from this hospice|
% rating AuthoraCare “9” or “10” on a 10-point scale
|Treating Family Member with Respect|
Patient was treated with dignity and respect (Always)
Hospice team really cared about the patient (Always)
|Getting Timely Care|
Received help during evenings, weekends and holidays (Always)
Received help as soon as wanted (Always)
|Providing Emotional and Religious Support|
Amount of emotional support for caregiver (Right Amount)
The Center for Medicare and Medicaid
The Center for Medicare and Medicaid (CMS) determines quality measures that all hospices must utilize and the processes hospices must use to submit data for those measures. CMS maintains a Hospice Quality Reporting website with information on all aspects of the hospice quality reporting program. We encourage patients and families considering hospice care to be informed and to check the website regularly.
Hospice Item Set
In addition, the Hospice Item Set (HIS) is a patient-level data collection tool developed by CMS. Hospices are required to submit a HIS-Admission record and a HIS-Discharge record for each patient. Information collected through the HIS will be used to calculate hospices’ scores for seven quality measures.