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Quality Care

As a consumer, evaluating the quality of care among various hospice providers can be difficult. At AuthoraCare Collective, we are committed to a regular review of our outcomes and a continuous process of quality improvement. We measure our quality outcomes and compare our results against other providers to ensure we are meeting or exceeding industry norms.

Ruth
Ruth

AuthoraCare’s Survey Results

CAHPS is a post-death family caregiver survey developed and required by CMS for the assessment of patient and family experiences with hospice care. AuthoraCare Collective uses the CAHPS survey to measure and assess the experiences of its patients. Surveys are sent to primary caregivers three months following the patient’s death and reflect the perceptions of care from the primary caregivers’ point of view.

Overall Star Rating: CMS calculates an overall Star Rating for each hospice using data obtained from the CAHPS Hospice surveys received. The higher the number of stars, the better the survey responses.

Hospice Care Index (HCI): The HCI is a CMS quality measure that has 10 individual indicators that are combined into a single score. Scores can range from 0 to 10, with the goal of receiving a 10 out of 10.

Hospice Visit Last Days of Life: HVLDL represents the % of patients who received a visit from a registered nurse or medical social worker on at least two of the final three days of their life.

The results below represent survey responses collected between Jan. 1 and Dec. 31, 2024.

Overall STAR Rating Hospice Care Index ScoreHVLDL Score
10 out of 1068.4% – AuthoraCare
47.4% – National Average

The Center for Medicare and Medicaid

The Center for Medicare and Medicaid (CMS) determines quality measures that all hospices must utilize and the processes hospices must use to submit data for those measures. CMS maintains a Hospice Quality Reporting website with information on all aspects of the hospice quality reporting program. We encourage patients and families considering hospice care to be informed and to check the website regularly.

Accreditation Commission for Health Care, Inc.

Accreditation Commission for Health Care, Inc (ACHC) is a third-party, nonprofit organization that has developed the highest national standards for providers to be surveyed against in order to illustrate their ability to effectively and efficiently deliver quality health care products and services to consumers. Accreditation indicates an organization’s commitment to quality and patient safety.

AuthoraCare Collective has been approved for reaccreditation for hospice with a recommendation for continued deemed status. The services approved are hospice care services and hospice inpatient care services. The reaccreditation is effective September 23, 2019 through September 23, 2022. Additionally, AuthoraCare Collective has approved for reaccreditation for home health with a recommendation for continued deemed status. The services approved are home health aide services, medical social services, physical therapy services and skilled nursing services. The accreditation is effective January 1, 2017 through January 1, 2020.

What does it mean for consumers?
We are proud to display the ACHC Gold Seal of accreditation as a token of our commitment to providing the very best hospice services. ACHC accreditation is not easy to attain. Organizations must meet many standards and criteria, covering seven areas of business operations, such as customer service/care management, quality improvement and fiscal management. Accreditation ensures that our patients receive the best service and care possible due to the framework established by the ACHC standards.

ACHC

This link (https://www.cigna.com/legal/compliance/machine-readable-files) leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

Our Commitment to Quality Care

  • “For a little over two weeks, the Authoracare Team was tremendous. Like a miracle sent from God to our family. My family says “thank you” and we love you.”
  • “Thank you for all that you did to make my Granny’s transition as peaceful as it could be.”
  • “The hospice team that came to my home to care for my mother was an exceptional group of people. Appreciate each and every one of them.”
  • “For over a year, mom received great care from the team. All worked with her as if she were part of their family. We could not have done the work needed without their help and advice.”
Experience in Care 4 out of 5 stars
10/10
Hospice Care Index Score A measure of a hospice’s care processes